• Shipping & Delivery

  • Payment

  • Warranty and Return

  • Order status

What shipping method does LetZest use?

We use the following delivery services:

Royal Mail 2nd Class Small parcel – £2.95 (2-3 working days)

Please note, the delivery times are estimated and are not guaranteed times. You will receive a confirmation email once your order has been dispatched.

If your item is delivered missing some of its parts

If a key part of your product is missing on delivery, here is how we can solve the problem for you:

  1. Contact us first, with your order number and product code; we will help to clarify what part is missing.
  2. For major, expensive and integral product parts we may need to follow it up as a “lost/stolen in delivery”
  3. If the part is small or an accessory, we will most likely be able to help you by simply re-sending it.
I’ve placed an order but haven’t received a confirmation email.

Please check your spam folder, since the confirmation email might be mistaken as junk mail and end up in there.

The order confirmation should be sent right away, but it can happen that there is a delay. If you have not received anything after 24 h, please contact us, so we can check your order.

How can I track my order?

Once your order has been shipped, the tracking number will be available in the “my account” page or by clicking here.

What If I Need To Change My Order?

We strive to pack and ship all orders same day. For your order. If you haven’t been able to get the order, please contact our Customer Support by clicking here or by email as [email protected], as soon as possible. You can check if your order has been shipped or if it can still be changed.

Do You Ship Internationally?

For now, we only ship to United Kingdom.

Can I pay – cash on delivery?
No. Sorry. We can only accept payment in advance. You can use one of our secure payment methods to pay for your order.
Payment Methods Accepted
LetZest primarily uses AmazonPay and Stripe to process secure online payments. Through AmazonPay and Stripe, we accept Visa, MasterCard, Maestro and JCB.
My Product Has A Problem! What Can I Do?

Please contact us via “Contact Us” form or simply email us at [email protected] if you have any complaints about the Product. We aim to respond to any complaints as far as possible within 14 days of receiving the complaints. Please read Terms of sale for full details.

What if the product is unwanted?

Simply email us at [email protected] or contact us using our contact form to let us know why you are returning the item and to receive details of where to send the item.

Items must be returned in their original condition and must be unopened or unused. In the case of essential oils, fragrance oils and any other natural product from our range we realise that you might want to open the container to evaluate the product. However, for hygiene/health & safety reasons we cannot refund any item which has been opened or used.

In the case of unopened, unused item/s these can be returned within the 14-day period for a full refund of the cost of the returned item/s. The cost of the original delivery is not refundable.

If the item/s are being returned due to no fault of ours (the seller) then the cost of returning these items must be paid by you (the buyer). If a complete order is returned we reserve the right to deduct the cost of the original delivery from the refunded amount.

How to Return products?

To return your product, address it to: Delahay&Co, Ltd, 175 Fox Hollies Road, Acocks Green, Birmingham, B27 7TZ. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over £50, you should consider using a trackable shipping service or purchase shipping insurance. Regardless, we recommend you use at least a signed for service. We can’t guarantee that we will receive your returned item.

Please allow 5-7 business days for your return to be received at our fulfillment center. Once your package is received by Delahay&Co, we will initiate a full refund or exchange (whichever you requested) within 2-3 business days. If you requested a refund, please allow 3-5 business days for the funds to reflect on your statement. If you requested an exchange, please allow 24 hours for your new order to ship. Please note: Customers are responsible for shipping costs. Delahay&Co does not refund shipping and handling fees.

How to check my order status?
Log into ” My Account ” ; Enter into ” Orders ” ; Once we have received your payment, all LetZest orders will show various order status stages before being shipped out. Please check the meaning of these order status messages in the table below.
What does my order status mean?
Pending Payment

You have attempted to pay us. At this time, we haven’t received your payment yet, please check your payment account or bank account balance and confirm whether your funds are sufficient.

On Hold

Your payment has been authorized and is awaiting verification by our manager, as soon as the verification is completed, the transaction is completed and the order moves to the next status.

What you can do:

Please wait a while. Our manager will process the order shortly and we will start to process your order.Thank you for your patience.

Processing

Your payment has been received. Generally, “processing” will take 2-10 business days* and includes 3 steps :

  • 1. Receive and allocate stock to your order
  • 2. Complete quality control for your items
  • 3. Pack your items

What you can do :

You can contact us to edit the address or the items if necessary

Completed

Your order has been sent out to you.

What you can do :

Follow up your delivery based on the information indicated in your account.

Contact Us